Our quality commitments

" Roissy, Clé de France (Roissy-Ecouen-Luzarches) " category 1 Tourist Office seeks to provide a quality
service to all those who make contact with it.
We undertake to:

  • guarantee a professional reception:
    • appropriate for all, visitors, tourists and permanent residents, in easily accessible premises whose opening hours (open 322 days during 2017) take into account the time of year.
    • by a trilingual staff and offering free brochures on the attractions and opportunities offered in the commune, the department and the region.
    • providing accurate and verified information, either on the premises or remotely, notably through our internet site www.hotels-roissy-tourisme.com/ and the constantly updated touchscreen terminals in hotels.
  • facilitate the visibility of, and access to, our Tourist Office,
  • understand and anticipate our visitors’ requirements,
  • provide a personal service and informed recommendations,
  • dispense reliable up-to-date information,
  • promote our partners’ offers to visitors,
  • listen to our clients’ views and requirements, monitor their degree of satisfaction and continually improve the quality of our services and products,
  • play a role in the improvement of the quality of services and provision in the local area,
  • Integrate the new information and communication technologies,
  • provide training for our staff and facilitate the integration of new staff members (trainees, salaried employees...),
  • Take action internally on environmental issues and heighten visitors’ awareness of sustainable development.



Our certifications

qualité tourisme
NF service
NF service


This title proves conformity with the standard NF X 50-730 and the certification regulations NF 237.
It guarantees that the reception, information, promotion/communication, production/commercialisation, shop, assessment and service quality improvement services are controlled regularly by:
AFNOR Certification - 11, rue Francis de Préssensé - 93571 LA PLAINE SAINT DENIS Cedex - France