" Roissy, Clé de France (Roissy-Ecouen-Luzarches) " category 1 Tourist Office seeks to provide a quality service to all those who make contact with it. We undertake to:
guarantee a professional reception:
appropriate for all, visitors, tourists and permanent residents, in easily accessible premises whose opening hours (open 322 days during 2017) take into account the time of year.
by a trilingual staff and offering free brochures on the attractions and opportunities offered in the commune, the department and the region.
providing accurate and verified information, either on the premises or remotely, notably through our internet site www.hotels-roissy-tourisme.com/ and the constantly updated touchscreen terminals in hotels.
facilitate the visibility of, and access to, our Tourist Office,
understand and anticipate our visitors’ requirements,
provide a personal service and informed recommendations,
dispense reliable up-to-date information,
promote our partners’ offers to visitors,
listen to our clients’ views and requirements, monitor their degree of satisfaction and continually improve the quality of our services and products,
play a role in the improvement of the quality of services and provision in the local area,
Integrate the new information and communication technologies,
provide training for our staff and facilitate the integration of new staff members (trainees, salaried employees...),
Take action internally on environmental issues and heighten visitors’ awareness of sustainable development.
This title proves conformity with the standard NF X 50-730 and the certification regulations NF 237. It guarantees that the reception, information, promotion/communication, production/commercialisation, shop, assessment and service quality improvement services are controlled regularly by: AFNOR Certification - 11, rue Francis de Préssensé - 93571 LA PLAINE SAINT DENIS Cedex - France
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